In return for the great support and loyalty our customers give to The Knitter's Studio we are now operating a Customer Loyalty Program. The program applies to any site member that receives our newsletter - and is automatically calculated throughout the year from 1 January to 31 December.
This is how it works - for every $250 you spend on our website (not including postage costs) you will be given a $25 gift voucher. That means if you spend $500 in one year you will receive $50 worth of vouchers and so on. The totals are re-set on the 31st of December each year.
You will be notified via email when you reach $250 and a gift voucher and code will be posted to you. Don't forget, in order to participate you need to receive our montly newsletter.
You can order from us in three ways:
1. You can use our Secure Shopping Cart on our website. You will be taken through the checkout process step-by-step and can pay via PayPal, Credit Card or Direct Deposit.
2. You can call us on (+61) 2 9428 5296 and we can process the order for you over the phone. If we do not answer make sure you leave a message on our answering machine, we will usually call you back within the hour.
3. You can fax us on (+61 ) 2 9428 5296. You can download a Fax Order Form here.
Postage costs are calculated on weight and postcode according to the Australia Post pricing schedule.
We highly recommend that you have your parcel sent by Registered Post to ensure its safe arrival. Registered Post includes cover for purchases up to $100. You can purchase Extra Cover for amounts greater than this at the rate of $1.30 per $100, or part thereof.
To have your parcel sent by Registered Post or to purchase Extra Cover simply add these to your shopping cart before checking out. You can find these options at the top of each page on our website under 'Postage'.
NB: If your parcel is greater than 5kg we will send you an email in which we provide you with a postage quote. Your order will be processed once you have approved the postage quote.
Yes! We now post internationally. Postage costs are based on regular air mail prices provided by Australia Post which are calculated based on parcel weight and destination. International customers will not be charged Goods & Services Tax.
Also note, any import duties and taxes that are levied in your nominated country are your responsibility and not the responsibility of The Knitter's Studio. If you have any questions in regards to duties and taxes you should contact the appropriate customs office before placing your order.
All prices are in Australian dollars.
You can pay by credit card (Visa/Mastercard), internet transfer or PayPal.
We want to make sure that your experience with The Knitter's Studio is a positive one, so if you receive goods that are significantly different to what you were expecting, we are happy to exchange them for you.
When sending goods for exchange, please note:
In the unlikely event that you receive faulty goods we are happy to replace or refund them once we have received the original item from you. We will not, however, replace or refund on goods damaged in transit and highly recommend you take out postal insurance if you have any concerns regarding this.
Yes, just make sure you let us know your purchase is a gift by writing a short note in the comment box during the checkout process. If you forget or miss this you can also send us an email or ring us.
We have made every effort to ensure the colours presented on the website are accurate, however colours can vary significantly depending on the type of computer or monitor you are using. If you have any questions or concerns at all please contact us before ordering.
Most of the products that appear on our website are kept onhand by The Knitter's Studio, so when you order you can be assured that it will arrive quickly.
If you are ordering beads, however, there may be a slightly longer delivery time as it is impractical for us to keep large quantities of beads in each colour. You can be assured that we will contact you to discuss your order if we anticipate a long delay in receiving the goods from our supplier.
Any yarn purchased from The Knitter's Studio will be in the same dyelot. If you are ordering large quantities of yarn this may mean that we have to order direct from our supplier to ensure consistency, which may result in a longer delivery time. We will always contact you beforehand to discuss if this is the situation.
Any contact information, including email or postal addresses and phone numbers will only be used as requested by The Knitter's Studio. We will never pass on or sell contact details to a third party.
The Knitter's Studio site is protected using industry standard 128-bit SSL encryption which means that any information sent through our website is encrypted whilst in transit.
|Yarn||Patterns||Needles & Hooks||Haberdashery||Needle Wraps & Storage|
|Schaefer Yarn||Schaefer Patterns||Clover Needles||Buttons||Lantern Moon|
|Kaalund Yarn||Kaalund Patterns||Circular Needles||Ribbons||Della Q|
|Sock Yarn||Debbie Bliss Patterns||KnitPro needle tips||Beads||Namaste|
|Debbie Bliss Yarn||Jo Sharp Patterns||KnitPro cable sets|
|Jo Sharp Yarn||Noro Patterns||KnitPro pockets|
02 9428 5296